Prometheus Systems Group Privacy Policy

Effective Date: January 1, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Prometheus Systems Group ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing or promotional purposes.

All text messaging opt-in information is kept confidential and used only as necessary to provide requested services, facilitate communications, and comply with applicable laws.

1. Information We Collect

We collect the following types of information:

Personal Information:

Name, email address, phone number, and physical address

Business name and relevant business information

Communication preferences

Opt-in records and timestamps for communication channels, including SMS and email

Non-Personal Information:

IP address, browser type, and device information

Website usage patterns and analytics

Cookies and similar technologies

Customer Communication:

Records of inquiries and service requests

Appointment details and preferences

Service history and feedback

Communication records related to requested services

2. How We Use Your Information

We use collected information for the following purposes:

Providing, maintaining, and improving our services

Responding to inquiries and support requests

Managing appointments and customer communications

Providing website, marketing, and automation functionality

Enhancing website functionality and user experience

Ensuring security and preventing unauthorized activity

Maintaining records of communication preferences and consent

Complying with applicable legal and regulatory requirements

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to your interactions with Prometheus Systems Group, including appointment reminders, customer support communications, service notifications, and important updates.

Opt-In & Consent

You will only receive SMS communications when you have provided the required consent.

We maintain records of opt-in actions, including timestamps where applicable.

We comply with the Telephone Consumer Protection Act (TCPA) and other applicable communication laws.

Providing consent to receive SMS communications is voluntary.

Opt-Out Instructions

You may cancel SMS notifications at any time by replying STOP.

You will receive a confirmation of your opt-out request.

No further SMS communications will be sent unless you provide consent again, except where otherwise permitted or required by law.

Opt-out requests are processed promptly.

Message Frequency & Content

Message frequency varies based on your interactions with our business.

Messages relate to requested services, appointments, support, and relevant account updates.

We do not send promotional SMS communications without the required consent.

Help & Support

Reply HELP for assistance.

Customer support is available during regular business hours.

Carrier Information

Message and data rates may apply.

Mobile carriers are not responsible for delayed or undelivered messages.

Message delivery depends on carrier availability and network conditions.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with service providers supporting essential communication functions, including message delivery and customer support, solely as necessary to provide those functions.

Text messaging opt-in data and consent records will not be shared with third parties for their independent marketing or promotional activities.

We maintain reasonable safeguards designed to protect SMS consent records and communication information.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may disclose information in the following limited circumstances:

Service Providers

Technology providers supporting website functionality and business automation

Appointment scheduling and communication platforms

SMS aggregators and messaging providers necessary to deliver consented communications

Hosting, analytics, and security providers

Service providers are permitted to access information only as necessary to perform their designated functions and are expected to maintain appropriate confidentiality and security protections.

Legal Compliance

We may disclose information:

When required by applicable law or legal process

In response to valid legal requests

When reasonably necessary to protect the security, rights, or safety of users and our organization

Organizational Changes

If Prometheus Systems Group undergoes an organizational restructuring or operational transition, relevant information may be transferred where legally permitted, subject to appropriate privacy safeguards.

SMS Consent Protection: Mobile opt-in information and consent records are excluded from sharing for third-party marketing or promotional purposes. Necessary disclosures to messaging service providers are limited to supporting requested communication services.

5. Data Security

We implement reasonable technical and organizational safeguards designed to protect personal information, including:

Appropriate encryption during transmission

Access controls and authentication measures

Security monitoring and system updates

Personnel access restrictions

Data protection procedures

Incident response and notification processes where required by law

Backup and recovery measures

Although we take reasonable precautions, no method of internet transmission or electronic storage can be guaranteed completely secure.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

Analyze website traffic and visitor interactions

Remember user preferences

Improve website functionality and performance

Understand how visitors use our services

Identify technical issues and improve the user experience

You can manage cookies through your browser settings.

Disabling certain cookies may affect the functionality of some website features.

7. Your Rights & Choices

Subject to applicable law, you may have the right to:

Request access to personal information we maintain about you

Request corrections to inaccurate information

Request deletion of eligible personal information

Withdraw consent for future communications

Unsubscribe from optional email communications

Opt out of SMS messages by replying STOP

Request information about our data handling practices

Submit privacy-related concerns or complaints to an appropriate authority

To exercise these rights, please contact us using the information in Section 10.

We may need to verify your identity before fulfilling certain requests.

8. Third-Party Links

Our website may contain links to third-party websites or external resources.

Prometheus Systems Group is not responsible for the privacy practices, security measures, or content of independently operated websites.

We encourage users to review the privacy policies of any external websites they visit.

This Privacy Policy applies to information collected and processed by Prometheus Systems Group.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, operational practices, or applicable laws.

The most current version will be made available on our website.

When appropriate or legally required, we will provide additional notice of significant changes.

The effective date displayed at the beginning of this policy identifies the applicable version.

10. Contact Us

If you have questions about this Privacy Policy, our information practices, or your privacy rights, please contact:

Prometheus Systems Group

Phone: (772) 362-3846

Email: [email protected]

Website: www.app.prometheussystemsgroup.com